Refund policy
Last updated: 10/24/2025
Thank you for shopping at MyFinna. We want you to love your purchase, but if something isn’t right, we’re here to help.
1. Returns
Our return policy may vary depending on the current promotion or product offer.
Unless otherwise stated on the product page, you can request a return within 14 days of receiving your order.
To be eligible for a return:
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Items must be unused, in the same condition you received them, and in the original packaging.
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Proof of purchase (order number or receipt) is required.
2. Non-returnable Items
Certain items cannot be returned:
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Gift cards
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Discounted or final-sale items
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Products damaged by misuse or neglect
3. Refunds
Once we receive and inspect your returned item, we’ll notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Shipping costs are non-refundable unless the return is due to an error on our part.
4. Exchanges
If you received a defective or damaged item, please contact us as soon as possible.
We’ll gladly replace it at no additional cost.
5. Shipping Your Return
To return your product, please contact our customer service for the return address and instructions.
You will be responsible for paying your own shipping costs unless otherwise specified in a promotion.
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
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Check your bank account again.
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Contact your credit card company.
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Then contact your bank — processing times may vary.
If you’ve done all this and still haven’t received your refund, please contact us.
7. Policy Updates
We may update this Refund Policy from time to time to reflect new practices or regulations.
Any changes will appear on this page with a new “Last updated” date.